Frequently Asked Questions
Our company
What is PLATFORM Golf?
PLATFORM Golf is transforming how golfers practice, learn, and perfect their game; bringing true on-course conditions indoors. We operate across three business lines:
PLATFORM Golf : our hardware and products division. Our patented tilting platforms (TruePR™, TrueBreak™, and TrueSlope™, plus SSG simulator software) recreate real uneven lies and breaking putts inside any simulator environment. Trusted by PGA professionals, NCAA programmes, and elite training facilities worldwide.
PLATFORM Studios : our design and build service. We deliver end-to-end design, build, and installation of residential and commercial golf simulation spaces, from concept through to a fully integrated, turnkey environment.
PLATFORM Academy : our online and onsite learning platform, launching in 2026. Access to the world’s best golf coaches through a personalised digital academy, combining online instruction with immersive onsite training experiences.
For more details on each, visit: our products · PLATFORM Studios · PLATFORM Academy · our story.
Who is PLATFORM Golf for?
Our platforms are designed for both residential and commercial spaces : from serious home golfers to professional training facilities, golf academies, club fitting studios, and simulator venues.
How do I see a PLATFORM Golf product in person?
The best way is to speak with our sales team : we can arrange a demonstration at one of our Platform Studios or a nearby partner facility. Contact us here and we’ll set something up.
Which simulator software does PLATFORM Golf work with?
Our platforms integrate with nearly all leading golf simulator software and launch monitor technology. If you have a specific setup in mind, get in touch and our team will confirm compatibility.
get help
Contacting platform golf support
How do I contact PLATFORM Golf Support?
Email us at support@platformgolf.com : this is the fastest route to our support team.
You can also reach us by phone on +1-877-2-PLATFORM, or use the live chatbot at platformgolf.com/support.
Our team is available Monday–Friday, 9:00 AM – 5:00 PM ET.
What information should I have ready when I contact support?
It helps to have the following to hand:
• Any error message you’re seeing, written down exactly as it appears
• Which PLATFORM Golf product you have (TruePR™, TrueBreak™, or TrueSlope™)
• Which simulator software and launch monitor you’re using
• A description of the problem : what’s happening, and when it started
I'm not sure if my issue is with PLATFORM Golf or another device – who do I call?
When in doubt, contact us first at support@platformgolf.com and we’ll point you in the right direction. If the issue is with a partner device, we’ll connect you with the right team.
Troubleshooting
Quick Fixes to Try First
My system isn't responding or something looks wrong – where do I start?
The large majority of issues can be resolved with a simple restart:
1. Power down all devices : your PC, launch monitor, and any connected hardware
2. Once everything is off, switch off the surge protector (or unplug it)
3. Wait 10 seconds
4. Switch the surge protector back on and allow everything to fully boot before launching any software
If the issue continues, contact us at support@platformgolf.com.
The software won't open or keeps closing.
1. Close the application completely and re-launch it
2. If that doesn’t work, try a full system restart (power off, wait, power on)
3. Check that your internet connection is active : some features require connectivity
Still not working? Email support@platformgolf.com with a description of what you’re seeing.
My screen or display isn't showing anything.
1. Check that all cables (HDMI, power) are firmly plugged in at both ends
2. Make sure the display is switched on and set to the correct input
3. Try a full system restart
The system is saying it can't connect to the internet.
1. Check that the Wi-Fi or network cable is connected
2. Try restarting your router
3. If the connection is fine but the software still can’t connect, restart the system and try again
My launch monitor isn't detecting shots.
This is usually a device-specific issue. Try a full restart of the system first. If it continues, contact the launch monitor manufacturer directly.
Tip: If you’re using a camera-based system (such as TruGolf), worn or scuffed balls are a very common cause of misreads. Try replacing the balls.
Still Need Help?
Our support team is here Monday–Friday, 9am–5pm Eastern.
We’ll get you sorted.